Terms & Conditions

These Terms & Conditions explain the policies that apply when you request, schedule, or receive cleaning services from My Clean Living Co. LLC (“My Clean Living Co.,” “we,” “us,” or “our”).
By approving an estimate, booking a service, or allowing our team to begin work, you (“Client” or “you”) acknowledge that you have reviewed and agree to these terms, together with the service details and price stated in your estimate or booking confirmation.
Please review this agreement before booking. Service-specific details, pricing, deposits, and any exceptions will be confirmed in your estimate or booking confirmation.
 
1. SERVICES & SCOPE OF WORK
We provide residential and commercial cleaning services as described in the approved estimate, booking confirmation, or written service plan. The quoted price is based on the information provided about the property, its condition, size, access, and requested tasks.

• Only the rooms, tasks, and service level listed in the estimate are included. Add-on services, extra rooms, unusual buildup, or requests outside the agreed scope may require additional time, an added charge, or a revised estimate.

• Please communicate special instructions, access needs, priority areas, and any surface-specific care requirements before the appointment so we can determine whether they can be accommodated.

• If the actual condition or scope differs materially from the information used to prepare the estimate, we may pause work and discuss an adjusted price or rescheduling before proceeding.
   

2. OUR COMMITMENT TO QUALITY & SATISFACTION GUARANTEE
At My Clean Living Co., we strive to provide reliable, professional cleaning services with care and attention to detail.
If you believe an area included in the agreed scope was missed or did not meet the agreed service standard, please notify us within 24 hours after service and clearly identify the concern.
Where the concern is reasonably verified, we will arrange for our team to revisit and re-clean the affected area within 48 business hours, subject to scheduling and safe access.
Our satisfaction guarantee applies to the specific area or task covered by the original booking. It does not cover new requests, pre-existing damage, permanent staining, ordinary wear, or conditions that cannot reasonably be corrected through routine cleaning.
A re-clean is the primary remedy for a verified service-quality concern. Cash refunds, credits, or discounts are not offered in lieu of a re-clean except where required by law or agreed to in writing.
Nothing in this policy limits rights that cannot legally be waived.
 
3. CLIENT RESPONSIBILITIES & PROPERTY ACCESS
To help us provide the best possible service, clients agree to the following:

• Provide access: Ensure our team can enter the property using the agreed method, such as a key, lockbox, door code, or authorized on-site contact. Access instructions must be accurate and current.

• Alarm systems: Unless agreed upon in writing, our team will not arm or disarm alarm systems. Clients are responsible for providing necessary alarm instructions and authorization. We are not responsible for false alarms or failures caused by an alarm system, incorrect instructions, or equipment malfunction, except to the extent caused by our negligence or otherwise required by law.

• Secure valuables: Please secure cash, jewelry, medications, confidential documents, and fragile or irreplaceable items before the appointment.

• Disclose special conditions: Inform us in advance about delicate surfaces, known defects, damaged fixtures, or items requiring special handling.

• Prepare your home: Please pick up clothing, toys, dishes, personal items, and other clutter before our arrival. We are a cleaning service, not an organizing or personal-property management service. Excessive clutter or preparation needs may limit the work completed or result in an additional charge approved by you.
   

4. SAFETY, UNSUITABLE CONDITIONS & RIGHT TO STOP WORK
For the safety of our clients and team members, we do not handle hazardous materials or conditions outside the ordinary scope of cleaning.
These may include, but are not limited to:

• Pest or insect infestations.

• Animal or human waste.

• Bodily fluids or biohazards.

• Needles or illegal drugs and drug residue.

• Hazardous chemicals or liquids.

• Extensive mold requiring specialized remediation.

• Fire or smoke damage.

• Severe grease buildup or other contamination requiring specialized remediation.

If we reasonably determine that a property is unsafe, materially unsanitary, inaccessible, or substantially different from the conditions described at booking, we may decline, pause, or stop the service and contact the client.
Any charge for work performed, travel, or cancellation will be assessed in accordance with the agreed estimate and applicable law. We will explain the basis for any charge.
 
5. FURNITURE, FRAGILE ITEMS & SPECIAL HANDLING
To protect our team members and prevent property damage, we do not move heavy furniture, appliances, oversized items, antiques, or items that may cause injury or damage when moved.
If you would like an area beneath or behind heavy furniture cleaned, please move the item before the appointment.
We may decline to handle fragile, unstable, valuable, or improperly installed items. Our team will not climb on unsafe surfaces or use equipment unsuitable for the task.
 
6. CLEANING PRODUCTS, EQUIPMENT & SUPPLIES
Unless otherwise agreed in writing, My Clean Living Co. provides the cleaning products, tools, and equipment needed for the booked service.
If you require particular products, fragrance-free supplies, or products suitable for a specific surface, please notify us before the appointment.
We cannot guarantee a particular result where a surface is damaged, improperly sealed, incompatible with a cleaning product, or subject to manufacturer restrictions.
 
7. SCHEDULING, RESCHEDULING, CANCELLATIONS & LOCKOUTS
We kindly request at least 48 hours' notice for cancellations or rescheduling. Our calendar and team assignments are reserved specifically for your appointment.
The following fees apply when disclosed in the estimate or booking confirmation and permitted by law.
Cancellation with less than 24 hours' notice
A cancellation fee equal to 80% of the scheduled service price may apply.
Cancellation 24–48 hours before service
Please notify us as early as possible. Any fee applicable to this cancellation window will be stated in your estimate or booking confirmation.
Same-day lockout or denied access
If our team arrives at the scheduled time and cannot enter or begin the service because access was not provided, the appointment may be treated as a same-day cancellation. A fee of up to 100% of the scheduled service price may apply.
Emergencies and illness
Exceptions may be considered on a case-by-case basis. Repeated cancellations may still be subject to the disclosed cancellation policy.
Recurring services
If a recurring appointment is skipped or the interval between cleanings changes significantly, the next visit may require a revised estimate or be charged at the current rate to account for additional time and buildup.
Company-initiated schedule changes
If we need to reschedule due to severe weather, holidays, staffing, or other circumstances beyond our reasonable control, we will make reasonable efforts to offer a replacement appointment as soon as practicable.
 
8. DEPOSITS FOR SPECIALTY CLEANING SERVICES
A deposit is required to reserve the following services:

• Deep Cleaning.

• Move-In/Move-Out Cleaning.

• Post-Construction Cleaning.

• Kitchen & Bathroom Refresh.

• Airbnb and short-term rental cleaning.

The required deposit amount, due date, and whether the deposit will be applied toward the final invoice will be stated in the estimate or booking confirmation.
Appointments requiring a deposit are not confirmed until the required deposit has been received, unless we confirm otherwise in writing.
If you cancel or reschedule a service for which a deposit was paid, the deposit will be handled according to the cancellation policy and the terms disclosed in your estimate or booking confirmation, subject to applicable law.
Any non-refundable portion of a deposit, if applicable, must be clearly disclosed before payment.
Any remaining balance is due according to the invoice or booking confirmation.
 
9. ARRIVAL WINDOWS & SERVICE DURATION
Arrival times are estimates and may be affected by traffic, weather, prior appointments, or unforeseen conditions.
We will make reasonable efforts to communicate significant delays.
The time required to complete a cleaning may vary depending on the property's condition, size, and the scope of work requested.
Additional work outside the original agreement will be performed only after the additional scope and price have been discussed with the client.
 
10. PRICING, ESTIMATES & CHANGES
Your estimate or booking confirmation states the agreed price and service scope.
Prices may be reviewed periodically, including for recurring services, changes in property condition, or changes to the requested scope.
We will communicate any price change before it takes effect.
Work outside the original estimate may require your approval and a revised estimate or additional charge.
If you request additional rooms, services, or tasks after receiving your original estimate, we reserve the right to adjust the price accordingly.
 
11. PAYMENT TERMS
My Clean Living Co. accepts the following payment methods:

• Venmo.

• Zelle.

• Credit cards.

Payment is due according to the invoice or booking confirmation.
Any required deposit, payment deadline, and applicable processing fee will be communicated before payment.
If payment is overdue, we may pause or decline future appointments until the account is current, subject to applicable law and the terms disclosed at booking.
No returned-payment or processing fee will be charged unless disclosed in advance and permitted by law.
 
12. DAMAGE, BREAKAGE & CLAIMS
Although we take care to protect your property, accidents can occasionally occur.
Please notify us in writing of any alleged damage or breakage as soon as reasonably possible, preferably within 24 hours of service. Include photographs and a description of the item and circumstances, if available.
We may inspect the item or request additional information to investigate the concern.
If we determine that damage was caused by our team, we will work with you toward an appropriate resolution consistent with applicable law and any applicable insurance coverage.
My Clean Living Co. is not responsible for:

• Pre-existing damage.

• Ordinary wear and tear.

• Faulty or improper installation.

• Loose or unstable fixtures.

• Manufacturer defects.

• Deterioration due to age or lack of maintenance.

• Damage resulting from a surface's known or undisclosed condition.

These exclusions apply except to the extent damage was caused by our negligence or otherwise requires liability under applicable law.
We cannot guarantee that an exact replacement will be available.
Nothing in these terms excludes liability that cannot legally be excluded.
 
13. PETS, CHILDREN & OCCUPIED PROPERTIES
Clients are responsible for supervising children and managing pets during cleaning appointments.
If a pet is anxious, territorial, or uncomfortable around visitors, please secure the pet in a separate area or make other arrangements before our team arrives.
Our team cannot supervise children or pets.
Please inform us of any known safety concerns before the appointment so we can take reasonable precautions.
 
14. BEFORE-AND-AFTER PHOTOS & PRIVACY
We may take limited photographs of work areas when reasonably necessary to:

• Document the condition of the property before or after service.

• Verify completion of the agreed cleaning tasks.

• Support internal quality control.

• Address a service concern or damage claim.

We will avoid capturing people, personal documents, and identifying personal belongings where reasonably possible.
We will not use identifiable images of your property for public marketing or promotional purposes without your separate permission.
Please inform us before service if you have additional privacy or photography restrictions.
 
15. EMPLOYEES & DIRECT ENGAGEMENT
Please direct service-related scheduling, payment, and employment requests through My Clean Living Co. rather than making arrangements with team members outside the company.
Any restriction on directly hiring or soliciting our personnel must be separately documented, reasonable, and enforceable under applicable law.
No automatic penalty or fee is created by this section.
 
16. COMMERCIAL CLIENT TERMS
For commercial properties, clients must:

• Identify an authorized representative.

• Provide appropriate access to the premises.

• Disclose site-specific safety instructions.

• Identify restricted areas or sensitive equipment.

• Ensure that the premises are available during the agreed service window.

Any specific scope, cleaning frequency, service-level requirement, or special compliance obligation must be stated in the approved estimate or a separate written agreement.
These Terms & Conditions do not replace any separately signed commercial cleaning contract.
 
17. SERVICE INTERRUPTIONS & UNCONTROLLABLE EVENTS
Neither party will be considered in breach for a delay caused by circumstances reasonably beyond its control, such as severe weather, emergency conditions, utility failures, or government restrictions.
Both parties will make reasonable efforts to reschedule or otherwise resolve the affected service.
 
18. GENERAL TERMS
These Terms & Conditions, together with the approved estimate, booking confirmation, and any signed service-specific agreement, form the understanding between the parties regarding the service.
If a provision is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Any change or exception should be confirmed in writing.
Florida law governs these terms, subject to applicable law.
Nothing in this agreement waives any non-waivable consumer rights.
 
19. ACKNOWLEDGMENT & ACCEPTANCE
By approving an estimate, booking an appointment, or permitting work to begin, the client confirms that they have had an opportunity to review these Terms & Conditions and a
 
My Clean Living Co. LLC
Residential & Commercial Cleaning Services | Tampa, Florida

contact@mycleanlivingco.com
(813) 694-1557